Privacy Policy Page

1. Introduction
Welcome to Jewelo.in (the "Website" or "Platform"). This website is owned and operated by Buy4earn Retail Pvt Ltd  a company incorporated under the laws of India, with its registered office at Sukbana, Near Railway Crossing, Garhwa, Jharkhand - 822114 ("we", "us", "our", "Jewelo").

We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, process, share, and protect information about you ("User", "you", "your") when you visit or make a purchase from Jewelo.in.
By using our Platform, you signify your express consent to the terms of this Privacy Policy. If you do not agree, please do not use or access our Website.
2. Information We Collect
We collect your personal information in order to provide and continually improve our products and services. The types of information we gather are:
A. Information You Provide to Us Directly:

• Account Information: When you create an account, we collect your name, email address, mobile phone number, and a password.
  
• Order Information: When you place an order, we collect your shipping address, billing address, and contact details.
  
• Payment Information: We do not store your full credit card, debit card, or net banking details. All payments are processed through secure, PCI-DSS compliant third-party payment gateways (e.g., Razorpay, PayU). We may receive information from the payment gateway about the transaction, such as a transaction ID and status.
  
• Communications: When you contact our customer support, participate in a survey, or provide reviews for products, we collect the information you include in your communications.
  

B. Information We Collect Automatically:

• Usage and Log Information: We collect information about your interactions with our Website, such as the pages you visit, products you view, the time and date of your visits, your search queries, and clickstream data.
  
• Device Information: We collect data about the device you use to access our Platform, including your IP address, browser type and version, operating system, and device identifiers.
  
• Location Information: We may infer your approximate location from your IP address to customize your experience (e.g., showing relevant delivery estimates).
  

3. How We Use Your Information
We use your personal data for specified purposes and only process the data that is necessary for achieving that purpose. The purposes are:

• To Provide Our Services:
  
• To create and manage your account.
  
• To process and fulfil your orders, including shipping, delivery (including next-day delivery), and handling returns.
  
• To process payments for your purchases.
  
• To Communicate With You:
  
• To send you order confirmations, shipping notifications, and other transactional emails.
  
• To respond to your queries and provide customer support.
  
• To send you marketing and promotional materials via email or SMS, but only with your explicit consent. You can opt-out at any time.
  
• To Improve Our Platform:
  
• To analyze website traffic and user behaviour to improve our Website's design, product offerings, and user experience.
  
• To personalize your shopping experience by recommending products you might like.
  
• For Security and Legal Compliance:
  
• To prevent, detect, and investigate fraud and other illegal activities.
  
• To comply with our legal obligations under Indian law, including tax regulations and law enforcement requests.
  

4. How We Share Your Information
We do not sell your personal data to third parties. We only share your data in the following circumstances:

• Logistics and Delivery Partners: We share your name, shipping address, and phone number with our third-party courier and delivery partners (such as Delhivery, Blue Dart, etc.) to facilitate the delivery of your orders.
  
• Payment Gateways: We share transaction information with our secure payment gateway partners to process your payments.
  
• Business Transfers: If Jewelo.in or its assets are acquired by another company, user information will be one of the assets transferred. We will provide you with notice before your personal information is transferred and becomes subject to a different privacy policy.
  
• Legal Obligations: We may disclose your information if required to do so by law or in response to a valid request from a law enforcement agency, court, or government authority.
  

These third parties are contractually obligated to protect your data and use it only for the purposes for which it was shared.
5. Cookies and Tracking Technologies
We use cookies, pixels, and other similar technologies to recognize your browser or device, learn more about your interests, and provide you with essential features and services. We use them to:

• Keep you signed in.
  
• Remember items in your shopping cart.
  
• Understand how our website is being used (analytics).
  
• Deliver advertisements relevant to your interests.
  

You can manage your cookie preferences through your browser settings.
6. Data Security
We have implemented reasonable security practices and procedures as per industry standards and the law. This includes technical, administrative, and physical security measures to protect your personal data from unauthorized access, use, alteration, and disclosure. Our website is protected with Secure Sockets Layer (SSL) encryption.
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as it is necessary to fulfil the purposes for which it was collected, and for as long as required by law (e.g., for tax and legal purposes). After this period, your personal data will be either deleted or anonymized.
8. Your Rights
Under the DPDP Act, 2023, you have certain rights regarding your personal data:

• Right to Access: You have the right to obtain a summary of the personal data we hold about you.
  
• Right to Correction and Erasure: You can update or correct your personal information through your account settings. You may also request the erasure of your data, subject to our legal obligations to retain it.
  
• Right to Withdraw Consent: Where we have relied on your consent to process your data, you have the right to withdraw that consent at any time. You can do so by unsubscribing from our marketing lists or by contacting our Grievance Officer.
  
• Right to Grievance Redressal: You have the right to lodge a complaint with our Grievance Officer if you are not satisfied with how we have handled your personal data.
  

To exercise any of these rights, please contact our Grievance Officer.
9. Third-Party Links
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites.
10. Children's Privacy
Use of Jewelo.in is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Policy periodically.
12. Grievance Officer / Contact Us
In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below. You may contact the Grievance Officer for any questions, concerns, or to exercise your rights regarding this Privacy Policy.